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Internet Explorer Freezes or Crashes or Closes

Performance & Security Problems
Takes Too Long to Open or Close
IE Home Page Hijacked
Too Many Pop-Ups
IE Running Very Slowly
Remove Malicious Add-On or Toolbars
Internet & Web Connectivity Problems
Cannot Display Web Page Error
Internet Explorer Not Responding
Web Pages Opening Blank
Proxy Server Setting Error
IE Unresponsive Script Error
Cannot Play Videos Files
Problem Description:
If Windows Internet Explorer crashes, stops working, or closes immediately after being opened, you might get an error message telling you that Internet Explorer isn't working or that it encountered a problem and needs to close.
Affected Products:
Internet Explorer for Windows 7, Windows 8, Windows Vista and Windows XP. Internet Explorer for Mac Operating System. Applies to Internet Explorer 7, 8, 9, 10, 11 and beyond.
Cause of the Problem:
  • Add-on Installed recently causing conflicts.
  • Latest Windows Updates not installed.
  • Explorer settings not properly configured.
  • Virus or malware infection.
Instructions for Fixing Slow Internet Explorer Problem :
Step 1 : Disable Internet Explorer Add-Ons
  1. Tap or click the Tools button and then tap or click Manage add-ons.
  2. Under Show, tap or click All Add-ons and then disable all of them by tapping or clicking each one and then selecting Disable.
  3. Restart Internet Explorer and test.
  4. If you can successfully access the internet then the issue is with an installed add-on. Re-enable each add-on one at a time and test to verify what add-on is causing the issue.
  5. If you cannot connect then go to Step 2
Step 2 : Install Latest Windows Updates
  1. Running Windows Update can often correct problems by replacing out-of-date files, updating drivers and fixing vulnerabilities.
  2. Open the Windows Update applet from the Control Panel or by entering Windows Update in the Search Bar in the start button.
  3. Check if any important or optional updates are available. if they are, then click on Install Update.
  4. If after Installing Windows Update the problem is not fixed go to Step 3.
Step 3 : Check whether a third-party service or program is conflicting with Internet Explorer
  1. Click Start, type msconfig in the search box, and then click the displayed System Configuration icon.
  2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
  3. Next, click the Startup tab. Click Disable all in the bottom right and then click OK.
  4. You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 1 855 385 5162.