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Microsoft Office Product Key Problems

Installation & Activation Issues
Cannot Install Microsoft Office
Microsoft Office Installation Hangs
“Office Can’t Do That” Error
Microsoft Office Activation Error
Unlicensed Office Product Error
Problem Description:
Microsoft Office Product key is a 25 character key that is entered during the activation process. Office will automatically check this product key online with Microsoft’s Activation server and if it is not correct, the activation will not succeed.
Affected Products:
Microsoft Office 2013, Microsoft Office 2010, Office 365, and older versions of Office
Cause of the Problem:
  • Mistyping Product Key
  • Using Wrong Product Key
  • Activating Pre-loaded Versions of Microsoft Office
  • Older version of Office on computer
Instructions to Fix Product Key Problem :
Step 1 : Mistyping Office Product Key
  1. Users often mistype the 25 character code.
  2. Reading the product key from a label can be difficult. Letters and numbers may look the same.
  3. Some common mistakes made are between: letter B and the number 8; letter Q and the number 0; letter G and the number 6; letters V and V back to back (VV) appear like the letter W.
Step 2 : Using Wrong Product Key
  1. Most Microsoft products use a 25 character product key. If you own many Microsoft products, it’s easy to confuse the keys and use the wrong one.
  2. Users sometime confuse the product key on the sticker on the PC as the Office Product key. This is often the product key for Windows.
  3. Users enter the product key of an older Microsoft Office. Product keys are not interchangeable between different versions or editions of Office.
  4. Users sometime enter the product key of an individual program such as Word or Excel to install the entire Microsoft Office Suite.
Step 3 : Remove Older Version of Office
  1. To remove Office on a Windows 7 PC; Click the Start button.
  2. Click Control Panel > Programs > Programs and Features.
  3. Look for another Office product in the list. Click it, and then click Uninstall.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 1 855 337 8313.