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Windows Blue Screen or BSOD or Black Screen Error

Performance & Connectivity Problems
Windows Taking Too Long to Start
Blue or Black Screen Error
Windows Running Slowly
Unable to Connect to Bluetooth
Unable to Connect to Wireless Network
Problem Description:
Windows blue screen or black screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer." These errors can be caused by both hardware and software issues.
Affected Products:
Windows XP, Vista, Windows 7, and Windows 8, Windows 8.1 and other versions of Windows
Cause of the Problem:
  • Recent changes made to Windows (via Windows Update) or otherwise.
  • Recently installed hardware device or device driver.
  • Corruption of Windows Boot Sector.
  • Virus infection.
  • Critical hardware failures in sub-systems like memory, storage, power-supply.
Instructions for Fixing Windows Blue Screen or Black Screen Problem :
Step 1 : Restore Windows to an Earlier Point
  1. System Restore is the easiest thing to try first. It can undo recent changes to your computer's system files that might have caused the problem.
  2. If System Restore is not enabled, and you do not have prior Windows Restore points, then you cannot roll back Windows to an earlier version.
  3. Assuming you have created Windows Restore Points, Open System Restore. Open System Restore and then, in the list of results, click System Restore. You will need administrator privileges. Follow the instructions on your screen.
  4. Restart Windows, and see if problem has been fixed. If not, go to Step 2.
Step 2 : Reinstall a Device Driver for Hardware Recently Installed
  1. A recently installed hardware device, such as a webcam or a sound card or video card, maybe improperly installed and causing the problem. Make sure you have the latest driver for the device installed.
  2. To update the device driver, Open Device Manager from the Control Panel. Click System and Security, and then, under System, clicking Device Manager.
  3. In the list of hardware categories, find the device that you want to update, and then double-click the device name.
  4. Click the Driver tab, click Update Driver, and then follow the instructions.
  5. Restart Windows, and see if problem has been fixed. If not, go to Step 3.
Step 3 : Check for any Virus Infection
  1. Download a third-party free tool from a reputable company such as Microsoft, Norton, McAfee and others.
  2. Norton offers a tool called the Power Eraser tool from https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20100824120155EN_EndUserProfile_en_us.
  3. Follow the instructions to install this tool, and scan your computer for viruses.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 1 855 259 7091.