Privacy Policy

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d) Live Help Session Records: GuruAid reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.

e) Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

f) Log Files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.

g) Sharing: We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar.

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